Refund Policy
1. Returns
You have 30 calendar days from the date you received your item to request a return.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- It must also be in its original packaging.
- A valid proof of purchase (order number or receipt) is required.
Please note that we cannot accept returns for:
- Custom or personalized products
- Final sale or clearance items
- Health and personal care products (for hygiene reasons)
2. Refunds
Once your return is received and inspected, you will be notified via email.
We will also inform you whether your refund has been approved or rejected.
If approved, your refund will be processed within 5–10 business days,
and the credit will be automatically applied to your original method of payment.
Note: Shipping fees (if any) are non-refundable.
3. Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need to exchange your item for the same one, please contact us at:
📧 [email protected]
4. Shipping Returns
To return your product, please contact us via email at
📧 [email protected]
to receive the return address and shipping instructions.
Please do not send your purchase back to the manufacturer.
Customers are responsible for paying the return shipping costs
unless the product arrived damaged or defective.
5. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account again.
- Contact your credit card company — it may take some time before the refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at:
📧 [email protected]
6. Contact
If you have any questions about our Refund Policy, please contact us:
📧 [email protected]
🏢 312 W. 2nd St, Casper, WY 82601, United States